Our Customer Success Services
We empower you by providing training courses for our solutions based on your objectives, actionable resources, and responsive daily support.
All features included – No credit card needed

By your side every step of the way
At OnCrawl, we believe that your success is our most important KPI. That’s why we offer more than just a data platform built around our web crawler. At OnCrawl, you’ll find a thriving community and plenty of opportunities to grow as a search marketing professional, including:
- Custom demos show you exactly how your marketing strategy can benefit from the cross-analysis in OnCrawl
- The Rocket Program provides live, hands-on training with an expert to boost your ability to find actionable takeaways in crawl data
- Direct contact with our in-house experts via chat solves everyday issues when they crop up
- An up-to-date and growing knowledge base based on real customer questions
- Regular webinars untangle knotty issues that you’ll encounter in real life
We help you take your digital marketing to the next level
We provide you with extensive resources to get started with new product updates, learn how to deal with common use cases, and help you meet your objectives.
OnCrawl Rocket Program:
in-depth training to get the most out of crawl data and cross-analysis

The OnCrawl Rocket Program is designed to help you become capable users of all of the tools and features in OnCrawl. It is created specifically for search marketers who need a deeper understanding of what OnCrawl can offer and how to enhance website performance with the right resources. Taught by our Customer Success Managers, the program benefits directly from their own expertise and experience.
- 1-2 days of custom training targeting your SEO needs and objectives
- A certification badge if you passed the final test
- On-site training with your team
- Limited to groups of 5 people or less to facilitate personalized interaction
We are #1 in Trust & Customer Success
Our Customer Success Managers are engineers and senior SEOs with 5+ years experience.

Julien Picot is Technical SEO Lead at OnCrawl. He has worked for 4 years as an SEO consultant in London where he took care of various projects for major brands. He has also worked as an SEO product manager for Lyst. He has a strong technical SEO background and he knows how to deal with different industries and SEO challenges.

Mickaël Serantes is Technical SEO Strategist at OnCrawl. After several years working for large accounts in an SEO agency, he decided to start as a freelance before joining the Customer Success department at OnCrawl. Always on the quest for new discoveries, passionate about technology, he will put his experience to work for your SEO strategy.

Jérôme Salomon is Customer Success Manager at OnCrawl. Passionate about digital marketing, Jérôme specialize in SEO. As SEO Project Manager for a real estate company, he acquires technical SEO expertise but keeps in mind the marketing stakes in this acquisition canal. Curious about new SEO techniques, he joins OnCrawl’s customer success team to put his experience at profit.
What a constellation of SEO specialists are saying about us
I love @OnCrawl so so so so much. They constantly release new feature... and they are the right features cause real SEOs build this.
— Alexander Rus (@4evergreenmedia) 22 octobre 2016
Officially mind blown by @oncrawl log analysis for SEO! I’ll start using it now. Thanks for the shirt too 🙌 #SEOcamp pic.twitter.com/Ppwz3Nbpkz
— Aleyda Solis (@aleyda) 7 avril 2016
I would definitely recommend @OnCrawl and server log analysis. Knowing how the Googlebot is seeing/treating your website historically....that's gold! #semrushchat
— Omi Sido (@OmiSido) 21 février 2018
The custom dashboard builder that @oncrawl have developed is one of the nicest I have ever seen.
— Andy Drinkwater (@iqseo) 9 mars 2018
Drag and drop charts or SEO categories to build custom dashboards for each site crawled. Beautifully done!https://t.co/qZe3r2M3Yi pic.twitter.com/CrjQl7TRfg
I had the very same feeling last night! I also tried @OnCrawl for the first time after seeing you talk about it, two words... thank you. It’s super easy and made my audit even clearer for the client. 🙌🙌 will definitely be be shouting about this software!
— Marc Agate (@MJAgate) 26 mars 2018
During an SEO Audit, I rely on @OnCrawl to help analyze bot crawling activity and traffic to PDF files on a site. pic.twitter.com/MRJTCED3ec
— Bill Hartzer (@bhartzer) 17 octobre 2017