Included support for all
Kickoff & Onboarding
Hit the ground running with Oncrawl and be sure to enjoy all the platform’s capabilities.
Understand Oncrawl’s main dashboards and reports, setups, account settings and key metrics. Access actionable resources and step-by-step guides.
Online support
Benefit from direct contact with our in-house technical SEO experts using our chat interface to solve everyday issues when they crop up. There are no questions left behind.
Free resources
Browse our collection of tutorials to guide you through Oncrawl’s platform. Our help center is an up-to-date and growing knowledge base based on real customer questions. Or head to our blog to discover our client’s success stories, best articles or watch our latest webinars.
A la carte analyses, training & workshops
Benefit from advanced usages of Oncrawl’s platform and data with our team of experts for increased performance.
VIP Support
Work hand in hand with a personal Customer Success Manager by chat, email or phone to answer your questions about the platform.
- Complete onboarding and kickoff to get started with Oncrawl
- Regular follow-ups
- Custom SEO recommandations.
Supersonic Report
Get an immediate view of your most challenging SEO issues. Receive a custom and detailed presentation based on your data. Discuss your crawl and log report results with our team and start working on your SEO strategy:
- 1-2h virtual or in-person meeting with your dedicated SEO Strategist
- Pdf presentations listing quick wins and main zones of improvements
- Q&A sessions to ask your questions
Rocket Program
Master all of Oncrawl’s features and tools to get a deeper understanding of what Oncrawl can offer and how to use it to enhance website performance.
- 8 hours of training targeting your SEO needs and objectives
- In-person or virtual training in a small group with your team
- A certification if you pass the final test
SEO & Data Workshops
Identify your most strategic SEO and data challenges, work with our team of experts to build a roadmap and add value to your internal process. Custom Data Studio templates, API usages, connections with Zapier for ticketing purposes, internal linking automation… the sky’s the limit!
- 1h to 2 days of an in-person or virtual workshop based on your data and SEO needs
- 1-on-1 training by Oncrawl’s engineers and technical SEOs
- Deliverables with concrete tasks and support
Expert teams with hands-on experience
Account Managers
Janaina
“I do my best to keep our customers smiling and to make sure they know I’m always on their side.”
SEO Strategists
Adeline
“I enjoy the variety of SEO problems I get to help solve, and the different professionals it brings me into contact with.”
Data Evangelists
Vincent
“My job is to make you as excited to work with your data as I am. It’s amazing what we can do today to create competitive advantages from SEO data.”
Engineers
Tanguy
“I work on both in-app and custom solutions. My job is to make yours easier by providing the right solution.”
“The training session helped us a lot in understanding the tool and its multiple opportunities it presents once you understand all its mechanics. It is now possible for us to combine the custom segmentation to the flexibility of the Data Explorer feature to visualize data that “talks” to clients. Our trainer knows the tool better than anyone else and masters many very technical aspects of SEO, some that we only hear from in-house SEOs. The training session was very intense but also very informative. We all feel more able and more confident using the tool with our clients.”
Pascal Côté
SEO Director at Bloom agency