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The aim of this case study is to show how a simple SEO audit is a good starting point for achieving success for clients and SEO consultants.
When it comes to website management, there are thousands of potential elements (technical and content, both on and off site) that can be improved.
SEO audits diagnose how a website performs, analyse technical, content or UX elements, explore the competitive landscape, provide keyword analysis, and define priorities. An action plan is compiled, with recommendations to help the business to achieve its goals.
Without an audit, it is virtually impossible to uncover what could be affecting a site.
Depending on the complexity of the project, an SEO audit may result in dozens or hundreds of changes, which can be overwhelming. A client and their team may spend days studying the audit, and months implementing.
This is something that I’ve been guilty of: providing too much information and recommendations as it is what clients expect. But this is actually not what they need. A simple and easy to implement plan, with value oriented action points, can be more successful in terms of ease of execution and outcomes.
Whilst SEO audits differ in terms of recommendations, they should aim to improve the quality of a website, and achieve the results the business is after.
“Uncover most of the issues and provide all the solutions.” is what most people assume an SEO audit should do.
I’m going to challenge this assumption, and instead recommend providing timely and vital implementations with an easy-to-recognise business value. A long, detailed list of issues can overwhelm clients and result in the opposite outcome than intended.
Here are the underrated goals that I recommend focusing on:
As this is the reason for the SEO audit, your work should focus on this direction. Think about easy-to-recognise values and KPIs.
For example fixing an internal linking problem that unlocks the crawling of a number of pages, resulting in an increase in both visibility and sales generated.
Prioritise elements that can provide a real outcome, based on business value.
For example, if you notice an internal linking problem with mixed http and https with www and non-www elements, prioritise the consolidation of the website protocol and domain, i.e.: SSL with or without www.
Every organisation is different. Therefore, when asking a client to make a change, ensure it is something that can be implemented. If a change is too expensive to implement, the client may not do it or might be unable to see the value of it.
For example, recommending a client quickly replace old stock images from a five-year-old blog with professional photos is unlikely to be undertaken, even if it improves traffic and branding.
As a business consultant, you need to earn the client’s trust. Your recommendations should produce an outcome they consider valuable, and you want them to be implemented because they trust you. This means sometimes waiting for the right moment to push for larger changes.
For example, showing the client the small wins and how your implementations influenced conversion rate, visibility, and or the number of pages crawled, and they will be more likely to approve larger changes.
It is imperative to develop long term relationships with the stakeholders and work well with all involved in the project as it will aid the achievement of results.
For example, when you need a sensitive technical change, rather than strictly outlining the process for the development team, explain why it requires resolving and the benefits. Then ask them how they think it is best resolved.
A website is continually changing and therefore requires an SEO audit at different stages of its life:
In a perfect world the SEO consultant (or agency) sends the results of the audit to the client who implements all recommendations, so that the site generates new business. But this is very unlikely to happen.
Marketing, Operation and IT managers, developers, content creators, analysts, UX designers, CRO consultants may all be involved. Or none of them, if the business is too small.
Your role is to understand your client and ensure they can implement your recommendations, with the resources they have, to achieve value.
As already mentioned it’s essential to onboard all involved stakeholders to ensure that everybody is working towards the same goal.
Below is a case study to illustrate this point.
This was a business with a 3-year-old website with no previous SEO input, but a very supportive team.
The client wanted to:
Superficially the website looked successful. However, on deeper investigation, it only ranked for a small set of keywords, within a narrow topic.
The site had several issues, the main ones are listed below:
On first inspection they required a detailed SEO audit to fix all the issues.
But in reality their team didn’t have the capacity, and risked being overwhelmed, by the volume of work required.
Please note that with some businesses (especially smaller ones), when the technical team read and digest the audit, developers may start working on what they think is easily resolved. This can cause more issues than improvements.
In this case, I provided a shorter list of more quickly resolved problems which generated a recognisable outcome, and is outlined below:
Therefore over 4,860,000 pages needed to be removed. I recommended deleting 99.9% of the content, stripping the website down to 1,500 pages. To persuade the team to follow my recommendation, I provided them an analysis by OnCrawl. This revealed that most of the crawl budget was wasted crawling millions of pages that didn’t result in any visits or sales. Whereas pages with less visits from Googlebot, generated almost all the traffic and sales.
As the team understood the reasons for my recommendations, they removed 4.8M pages from the site and the Google index.
In a 12 month period (September-December 2019 vs 2018) the following results were achieved:
Sales: +105% to increase the organic conversion
Organic users: +160% and Page Views: +110% to improve the brand awareness
Content removal generated a boost in terms of top organic keywords the website ranked for (see graph below from Ahrefs).
There was a consistent increase in organic traffic within a few days of implementation. There were even stable growing trends during the summer, which is historically a low period.
It took a few months to ensure that most of the pages were no longer in the Google index.
Despite limited improvements in the website’s content, the website growth was ongoing. Ideally re-audit would have been performed after ongoing investment into the website. However, since the company didn’t have the resources to continue to make changes, it’s clear that the results achieved are due to the technical improvements outlined in this article.
Simplification of SEO audits can produce beneficial results.
It is important to analyse both the business’s website, and their resources and ability to implement any recommended changes, so that you can target the audit to your client to optimisze results.
*This case study was developed while working with Javelin Digital, a Dublin based agency.